FAQ
Questions, answered straight.常见问题
Can't find yours? Ask the AI assistant (bottom right) or DM us on Instagram.
How much does a website cost?
One-time setup: Starter RM2,800, Catalog (B2B) RM3,500 or Growth RM4,800. Then an optional monthly Care plan (RM150 or RM300). See everything that's included.
Is there a free trial?
Two things are free: a homepage mockup before you decide (with your own products), and the first month of Care after your site goes live. A whole website can't be built for free because each one takes many hours of work.
Do I have to leave Shopee or TikTok Shop?
No. Keep them for new customers. Your own website is for repeat customers, wholesale buyers and ad traffic — with no marketplace commission, and the customer list is yours.
Will the website bring customers by itself?
Not at first, and we won't pretend otherwise. Customers come from your existing followers, a QR card in every parcel, your live sessions and ads. We set up those entry points for you.
Can you guarantee sales or Google page one?
No — and be careful of anyone who does. We guarantee a website that works well on phones, takes payments correctly, has the right shipping rates, loads fast and is looked after.
How long does it take?
About 10 working days for Starter, 12 for Catalog and 15 for Growth — counted from the day we have your deposit and all your content (logo, products, photos, policies).
Who owns the website?
You do, once it's fully paid. Your domain and payment gateway are always opened in your own name. If you ever leave, you get a full backup.
Which payment methods can my customers use?
FPX online banking, cards and e-wallets, through a Malaysian payment gateway (for example Billplz or ToyyibPay) opened in your company's name. Gateways usually need your business registration — we help with the application. Gateway fees are charged per transaction by the gateway.
What platform do you build on?
WordPress + WooCommerce — open source, used by millions of stores, and not locked to us. Any developer can take it over later.
Can I change the template's colours, fonts and layout?
Yes. The 6 templates are starting points. We use your logo, colours, photos and wording, and adjust sections to fit how you sell.
What do I need to prepare?
Your logo, product list (a Shopee export works), product photos, prices, shipping and return policies, and company details. We send a simple checklist after the deposit.
You're a new studio — why should I trust you?
Fair question. That's why you can click through 6 live demos, get a free mockup before paying anything, see all prices written down, and pay 50% deposit / 50% before launch. Our first 3 clients also get a founding offer: 30% off setup + 2 free months of Care, in exchange for an honest review.
Is the chat on this website a real person?
It's an AI assistant (powered by DeepSeek) that answers from our price list. A real person at Cartsmith reads every lead and takes over for quotes, contracts and anything unusual. How chat data is handled.